Terms & Conditions

I would like to give a warm welcome to all clients. I like to ensure a high standard of service for everyone so when booking appointments you are accepting the terms & conditions of the business. Please have a look at the terms of business below. 


Parking : For mobile  appointments , All pricing excludes the cost of parking. Parking must be provided at your location. If free parking is not available, parking permit must be provided or parking cost must be covered by you (client).


For  a mobile service, there will be locations where is not suitable to attend (e.g. Parking is too far). If you are in a complex or apartment building, I will need a hand from the entrance or from the car as there maybe various pieces of equipment to transport. This applies even if there is a working lift. 


Booking & Cancellation Policy

New Clients
A £10/£20 booking deposit is required for all first appointments. This will be deducted from the cost of your treatment.


Returning Clients
No deposit is required for future appointments.


Cancellations
Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 24 hours' notice, or missed without notice, will incur a cancellation fee of 50% of the booked treatment cost.

Any outstanding cancellation fees must be paid before any future appointments can be booked.


As a courtesy, a text/ email will be sent the day before your appointment. However please understand that it is your responsibility to remember your appointment dates and times to avoid cancellation fees.


Patch test : £5 charge is payable for any patch test to cover fuel cost and time, this is only redeemable against the full treatment cost. 


Eyelash extensions

Lash Guarantee

5 day lash guarantee is offered. If excessive amount of lashes are lost please contact me immediately to discuss any issues. In the circumstance an issue may occur and lashes needs to be fixed please be advised that the lash guarantee is only offered providing the following conditions have been adhered to

 

  • Correct aftercare must be followed, if improper aftercare caused the extensions to fall out, infill of the missing extensions will be at the clients expense.
  • contact must be made within 5 days after the lash application
  • if repair is needed, it must be booked within 6 days of the original apointment. Any later than 6 days, the lashes are exposed to every day wear and tear therefore voids the lash guarantee

 

 

GDPR Privacy Notice

(Why is personal data collected and what is done with it)


When you supply your personal data to Mb-beauty they are stored and processed for the below reasons:


-Some personal information need to be collected about you and your health in order to make sure there are no contraindications to your treatment, and legal requirements. You can of course, refuse to provide the information, however unfortunately your treatment would be refused as this form is a legal requirement for  insurance.

-Records retained on paper is stored in a locked cabinet. 

-Records stored on computer is password protected. 

-Your phone number and email may be used electronically, with your permission for appointment reminders. Will only use your contact details in order to contact you. Never give or sell our customers details to third parties.

-You have the right to see what personal data of yours is held and you can ask to correct any factual errors. 

- Provided the legal minimum period has elapsed (7 years) , you may also ask the business to erase your records.